The management team at Advicesoft understands that business owners have unique challenges. And, because each of them has a proven track record in overcoming these same challenges, they are capable of leading the way.
Some of our main business areas are:
Audio Video help desks
Online shopping solutions for enterprises and ISPs.
Live Audio and Video conferencing solutions.
Multi level marketing system using audio and video live sell software.
These solutions are highly needed by the market as a result of customer behavior and technological improvements. The digital revolution is here and Advicesoft can provide some answers!
Customer Trends
The customer wants direct answers and instant fulfillment of his needs
The current customer wants everything on demand. He does not want to be forced into rules that are set up by existing company. The motto of the 24-hour customer: “I want it all and I want it now”.
Longer waiting times, no personal service
Even for appreciated customers of banks and real estate companies it is hard to directly connect to the right contact persons. Lines are occupied and people are hard to reach. With our solution, contact persons can be always online for their most valued clients.
The customer is not satisfied with the quality of the answers
After long waiting times, the customer often receives a wrong or incomplete answer. Giving the right answer to customer’s questions is crucial for client satisfaction. This is not always achieved.
With our platform, personnel can see who of their co workers with the right knowledge are online: they can give the right answers, increase customer satisfaction and reduce service costs. A first time fix strategy can be implemented.
Technological Trends
Convergence of technology
Communication infrastructures are no longer separated, but they are getting more and more similar.
All applications are getting web based.
There is one network for data, video and storage. In only a few years time everything will be based on the IP-protocol. We are using the IP protocol in our programs.
The customer demands interactivity
Services like Skype already make Audio/video streams possible. The customer wants direct contact and does not want to be helped in an anonymous call center. If he is able to see al his friends, he must be able to see his principal advisor. Video phone calls will be a hit in the future, but with our software, we add extra functionalities to it. It is now ready to be used by large companies.
